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OpsAlien Privacy Policy

Last Updated: 02/03/2025

This Privacy Policy explains how OpsAlien LLC (“OpsAlien,” “we,” “us,” or “our”), located at 5217 61st DR NE, Marysville, WA 98270, collects, uses, stores, and protects personal information provided by customers (“you” or “your”) in connection with our AI + human-powered community promotion service (the “Service”). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Data Provided by You

When you sign up for our Service, we collect the following information:

  • Contact Information: Your name, email address, company name, billing details, and other contact information.
  • Brand and Service Details: Information about your brand, product, competitors, key features, existing content, and other details you provide to help us tailor our Service.

b. Automatically Collected Data

We also automatically collect certain technical and usage data, including:

  • Technical Data: IP address, device type, browser type, operating system, and similar data.
  • Usage Data: Information gathered by Google Analytics (or similar tools) regarding how you interact with our website and Service. This data is collected in aggregate and is not necessarily tied to your personal details.

c. Cookies and Tracking Technologies

We use various tracking technologies on our website and within our Service, including:

  • Session Cookies: To manage your session.
  • Persistent Cookies: To remember your preferences.
  • Analytics Cookies: To collect information about how our Service is used.
  • Third-Party Integrations: Cookies or similar technologies provided by our third-party partners.

2. Purpose and Legal Basis for Data Processing

a. Purpose of Data Collection

We use the data we collect for the following purposes:

  • Service Delivery: To provide, operate, and improve our Service.
  • Billing and Payment: To process transactions and manage your account.
  • Customer Support: To address inquiries and provide support.
  • Marketing and Analytics: To analyze usage patterns, tailor our Service, and communicate with you regarding updates or offers.
  • Service Enhancement: To learn more about your specific service needs and improve our community promotion system.

b. Legal Basis

Our legal basis for processing your personal data is consent. By signing up for and using our Service, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

3. How We Use and Share Your Data

a. Internal Use

We use the collected data to:

  • Personalize and enhance your experience with our Service.
  • Communicate with you regarding your account, Service updates, or support inquiries.
  • Analyze usage trends to improve the performance and functionality of our Service.
  • Process billing and payment transactions.

b. Third-Party Sharing

We share your personal data with trusted third-party service providers who help us deliver and improve our Service. These providers include, but are not limited to:

  • Service Delivery & Marketing: OpenAI, Google, Airtable, HarpaAI, BrowserFlow, Make.com, Zapier, Anthropic, ManyRequests, Stripe, Landbot.
  • Purpose: These third parties process data on our behalf solely for purposes such as analytics, payment processing, and service facilitation. They are contractually obligated to use your data only to perform tasks for us and not for any other purpose.

c. Legal Disclosures

We may disclose your personal data if required to do so by law or in response to a valid request by a governmental authority (e.g., for legal compliance or to protect our rights).

d. Sale or Transfer

  • Sale/Rental: We do not sell or rent your personal data to third parties.
  • International Transfer: We do not transfer your personal data internationally.

4. Data Storage, Retention, and Security

a. Data Storage

Your personal data may be stored with third-party service providers who facilitate our Service. These providers have access to your data only for the purpose of performing tasks on our behalf and are bound by confidentiality obligations.

b. Data Retention

We will retain your personal data as long as necessary to provide you with the Service. Upon account deletion, your data will be deleted within 90 days.

c. Security Measures

While we implement standard security practices to protect your personal data (such as access controls and encryption where applicable), we do not have additional specialized security processes in place. We continually review our measures to maintain an appropriate level of protection.

5. Your Rights and Choices

a. User Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request deletion of your personal data.
  • Inquire about how your data is used and processed.

b. Exercising Your Rights

To exercise any of your rights, please contact us via email at support@opsalien.com.

c. Opt-Out and Cookie Management

When you first access our website, you are prompted to set your cookie preferences. You may opt out of certain data collection practices, such as analytics or marketing cookies, by adjusting these settings.

6. Data Breach Procedures

In the event of a data breach:

  • We will immediately restrict access to our systems to contain the breach.
  • We will investigate the incident and, if personal data is compromised, we will notify affected users via email within 90 days of confirming the breach.

7. Additional Considerations

a. Automated Decision-Making

We do not use any automated decision-making or profiling that involves your personal data.

b. Children’s Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal data from anyone under the age of 18.

c. Policy Updates

We review and update this Privacy Policy periodically. If we make any material changes, we will notify you by sending an email to the address on file. Your continued use of our Service after such updates constitutes your acceptance of the new Privacy Policy.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@opsalien.com
Mailing Address: 5217 61st DR NE, Marysville, WA 98270

By using OpsAlien, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and handling of your information as described herein.